FAQ

Q.: How do I find the price for a specific hotel?

A.: After you select the hotel and dates of your stay, click on "check availability" and the prices for the available rooms will be displayed.

Q.: How do I know if the hotel has parking facilities and how can I reserve it?

A.: If available, parking facilities and costs will be stated in the section "Hotel Facilities" – "Guest Parking". If stated that the parking requires booking in advance please contact the hotel directly. You will find the hotel’s contact details in the confirmation email.

Q.: Where can I find the hotel’s contact information?

A.: After you have completed a booking, the telephone/fax number, address and email address are provided immediately online and on your confirmation email. The address of the hotel can always be found at the top of each hotel page. Please note: Once you have a reservation, you can view, print, cancel or request a change by clicking on My Booking at the top right corner of our website and entering your book and pin number.

Q.: How do I cancel or change my reservation?

A.: Log on to My Booking using one of the two following methods:

1) click on the cancellation/change link provided on your confirmation email, this will take you to your My Booking page or

2) click on My Booking from the home page and enter your book number and pin number provided when you completed you reservation. From your My Booking page, select My Booking Self Service. Click on change to modify a room or click cancel to cancel the room.

If you cancel the order before the date specified in the letter received when booking the hotel, the cancellation is free. You generally can cancel the order less then 48 hours before moving into the hotel.

If you booked a room at a special fare, which can not be canceled, the hotel will take a cancellation fee.

Cancellation fee is also charged if you cancel the order after the date set by the hotel.

Q.: What is my PIN code and what do I need it for?

A.: Your PIN code is a 4 digit randomly generated number. The unique combination of your book number and PIN code will allow access to view, change or cancel your reservation on My Booking and as such please keep your PIN code confidential.

Q.: How do I know my reservation is confirmed?

A.: After you finish the booking process you will see a confirmation page with your book number and PIN code, your booking is now confirmed. You will receive an email confirmation on the email address provided during the reservation process. You can also view your confirmation via My Booking.

Q.: What does the price include?

A.: Immediately below the room type there is a list of what is and is not included in the room price. All extra facilities or requests that are not included in this list have to be arranged directly with the hotel after making your reservation (i.e. Parking, shuttle service etc.).

Q.: Can I make a reservation by phone?

A.: Yes, if you have a valid credit card.

Buchung von Hotels

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Hotelausstattung

FAQ